Grand Victorian Inn Policies

We want your stay at the Grand Victorian Inn to be a memorable experience. Whether business or pleasure, our goal is to deliver excellent service. Please take a few minutes to review these policies and feel free to contact us if you have any questions.

• Rates are based on Double Occupancy: For additional Guests, add $25/person/night.

• Children CANNOT be accommodated unless it involves a rental of the full property. A $20/child fee applies.

• Service Animals: A service animal is, in most cases a dog that has been trained to perform a task that mitigates the symptoms or impact of the handler’s disability. Some common types of service animal include: Guide dogs for the blind, Hearing alert dogs for the deaf, Seizure alert dogs, Assistance dogs for the handler with autism or other developmental disability and mental illness such as Post-Traumatic Stress 

• Smoking: No smoking except outdoors in designated areas. (A $250 cleaning fee will be assessed for anyone smoking inside. No exceptions!)

• Accepted Payment Methods: Cash, Debit Cards, Discover, MasterCard, Visa, Amex.

• Deposit Required: 100% of rental (minimum 1-night charge) is due by cash, check, or credit/debit card when your reservation is made. You are responsible for the entire amount of your rental agreement.

• Rates & Taxes: Applicable Taxes to be applied: 6% KY Sales, 1% KY Transient Room, 3% Tourism, and 3% Service fee for credit card processing (which may be avoided if other forms of payment are provided).

• Early Departures: Should you need to depart prior to your reservation end-date you will be expected to fulfill your reservation commitment.

• Check-In/Check-Out Time: Check-In is between 3:00pm-5:00pm Central Zone and Check-Out is by 11:00 pm. Please no early arrivals unless advance arrangements have been agreed upon. Late Arrivals after 5:00pm require advance notification and Key Arrangements to be provided. Please, no calls or unexpected arrivals after 9:00pm, out of respect and courtesy of guests.

• Cancellation Policy: Should you cancel outside of 14 days prior to arrival date, your deposit will be refunded, less a $50/room/night Re-booking Fee. Should you cancel 14 days or less of your scheduled arrival date (30 days for groups involving more than 2 guest rooms), your entire deposit will be forfeited, unless we can re-book your room so it does not result in a loss of business. Upon our ability to re-book your room/s, your deposit will then be refunded less the $50/room/night Re-booking Fee. Cancellations within 7 days require the full reservation value to be charged to the credit card provided at the time of making the reservation. ANY and ALL rescheduled reservations will require the full financial responsibility of the Guest (100% obligation for payment, regardless of the advance notice for cancellation or further rescheduling of dates.).

• Trip Cancellation Plan AVAILABLE - must be requested at the time of making your reservation: If you have to cancel up to 9am Central Time Zone the day of your arrival, you get a FULL REFUND of your DEPOSIT less a $25 Fee. The cost of the plan is only 15% of your pre-tax amount. The full value of your reservation is required in advance for this plan using a Credit or Debit Card.

• No Show Guests: We take our job of providing our guests with beautiful, comfortable accommodations seriously. When you fail to arrive as scheduled it prevents us from providing a room to another guest, and we will be forced to charge your account accordingly. We hate to do this, so please let us know if you wish to change or cancel your reservation.

• Any damages, stolen items, or broken items occurring during your stay will be the full financial responsibility of the Guest. Any special clean-up resulting in damages caused by the Guest will be charged to the credit card provided at the time of making the reservation. Charges may need to be applied after the departure of the Guest as deemed necessary by the Owner/Innkeeper.

• Candles, Incense & Fireworks: Due to the historic nature of our buildings, and for the safety and comfort of all our our guests, we do not allow candle, incense and fireworks burning in any or our guest rooms or grounds of the Grand Victorian Inn.

• Room Keys: Lost or Failure to return guest room key/s will result in a $75/room key replacement fee.

• Forgotten items: We will gladly return items left behind, if requested, however, please be aware that the customer of record will pay all shipping and handling costs, plus a $20 service fee for time, effort, and credit card processing costs related to these charges, using the cc in file.

• Management reserves the right to refuse service to anyone. The property is privately owned and operated. Should there be any disorderly conduct, disrespect to owners and other guests, intentional damage, or non-compliance with our Inn's policies, you may be asked to leave at any time.

• Waiver of Liability: Owners will not be held liable for accidents or injury to Guests or for loss of money, jewelry, or valuables of any kind.

• COVID-19/Coronavirus Waiver, Assumption of Risk, Indemnity, and Release Agreement and Acknowledgement: By accepting, you acknowledge that an inherent risk of exposure to the novel coronavirus, COVID-19, exists in any public place where people are present and is an extremely contagious disease. By visiting our property, you and any guests agree to voluntarily assume all risks associated with the exposure to COVID-19. Those risks include personal injury, illness permanent disability and/or death. You understand that it is your responsibility to know and understand your own underlying health conditions and risk factors and take appropriate measures to protect yourself from exposure to COVID-19. You agree to abide by the preventative measures put into place by the Grand Victorian Inn and governmental agencies, to reduce the spread of COVID-19, and further understand that the Grand Victorian Inn cannot guarantee that you will not become infected by your visit. Grand Victorian Inn reserves the right to remove you from our premises and/or vehicles if you, or your guests, fail to follow our rules, regulations and guidelines, without refund of any monies paid by you to stay at this facility.

• I, as the customer, agree to these terms and will be respectful to the property, its owners, and employees, as well as other guests AND pay for any and all charges related to my stay at the Grand Victorian Inn. By submitting a deposit, you are agreeing with these policies.